Exams Officer – Test Day Operations

British Council

Date: 04-Feb-2021

Location: Dubai, Middle East and North Africa, AE

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Title: Exams Officer – Test Day Operations
Pay Band: H
Location: Dubai, UAE
Number of positions: 1
Contract type: 2 Years (renewable)
Closing date and time: 20 February 2021

Please note that all applications for this post should be submitted in English.

This role is open to candidates who have the right to work in the UAE

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The opportunity:

The purpose of this role is to ensure exams operations and supporting resources meet customer experience requirements and ensure exams integrity on the ground. This role is ultimately responsible for efficient, effective and compliant Test Day delivery, managing cost, risk and contingency on the ground and setting standards, developing and managing the performance of their team.

This role will also provide technical support for all digital devices during exams sessions. This includes ensuring that the necessary devices are in good working order, properly set up and ready for exam use. The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

You will be accountable for:

Service Delivery

  • Receives instructions and requests from operations manager and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Adapts work plans where necessary to meet customer expectations.
  • Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
  • Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality services to a range of customers (internal and/or external)
  • Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software
  • Oversee all operations at test venues for all exam products. This includes the management of all staff, the oversight of all procedures and the troubleshooting of any problems
  • Procures new venues as per operational capacity requirements

Customers/ Relationship and stakeholders

  • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
  • Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes
  • Develops and maintains good working relationships within the British Council to enable and facilitate effective and efficient service delivery
  • Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

Risk and compliance

  • Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection,
  • security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
  • Supervises venue staff which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution
  • Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.
  • Carry out health and safety inspections of British Council exam venues to meet with corporate and awarding body guidelines

About You (essential requirements for the role):

  • We are looking for someone with a good level of written and spoken English (B2)
  • You should either have a University Degree or relevant working experience of 2 years in a similar environment
  • You should have experience of working and managing operations in an Exams environment.

Desirable requirements

  • Arabic language skills
  • Knowledge of British Council Quality and Compliance policy

Further details:

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 20 February 2021 (23:59 GST Time).
A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

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