RTC-1 Employment Services
Job description / Role
Position Title: Emirati Customer Happiness Manager
Employment Type: Full Time
Salary: up to 25,000 AED all-inclusive depending on experience and qualifications
Job Location: Sharjah, UAE
About the Client:
One of UAE’s largest and most trusted business setup advisory firms, the client is engaged in to serve as a one-stop shop,
from company registration with flexible payment plans, to offering value added services to help SMEs sustain and grow their businesses.
Job Role:
Serve customers through various channels such as in person, email, calls etc.
To attain set KPI on Customer Satisfaction that is measured through surveys
Improve customer service experience, create engaged customers and facilitate organic growth
Participate in management meetings and take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget and maintain an orderly workflow according to priorities
