Elevator Troubleshooter


Job Description

York Elevators are looking for a Trouble Shooter/Call back technician/Maintenance Technician with to provide professional service to our customers in the UAE.You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.


Customer relationship management

  • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
  • Responsible for accurate and real time back reporting of work performed (at the equipment level)
  • Accountable for equipment safety and performance
  • Accountable for identifying site risk, and communicate them to his supervisor
  • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
  • Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

  • Accountable for the end-users and the site safety
  • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
  • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
  • Accountable for raising sales lead to his supervisor
  • Accountable for very precise and timely back reporting of the work done according to the process
  • Responsible for submitting time sheets based on the execution
  • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
  • Responsible for regular update of his supervisor on all relevant information


  • ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
  • Good verbal and written English communication skills
  • Candidate with basic IT skills will be given preference
  • Candidates with basic digital foundation skills will be the right candidate for this position
  • Minimum 5 years solid Preventive Maintenance experience with a reputed elevator company is a must
  • Candidates meeting the above requirements should only apply for this position

At York Lift, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Job Type: Full-time

Salary: AED2,000.00 – AED4,000.00 per month

Ability to commute/relocate:

  • Al Qusais: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 15/09/2020

To apply for this job please visit

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