Duke Power Employment – Associate Customer Care Specialist

Job Description:

Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?

If so, Duke Energy is looking for YOU!

In addition to a starting rate of $16.00 per hour, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!

Job Responsibilities:

• Actively engaging and participating in training and weekly coaching sessions
• Arriving on time and adhering to your schedule
• Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
• Being an engaged customer advocate
• Handling your customer’s needs with integrity and empathy in one transaction
• Adapting to constant change, i.e. program offerings, computer tools, process changes
• Being your best, on purpose, every time
• Managing your time, recording it accurately and inputting it according to the company’s quality standards
• Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
• Meeting or exceeding performance targets
• Thinking on your feet and learning in an ever-changing environment
• Working on your own initiative and participating fully as part of a team under the guidance of a coach

Job Requirements:

Qualification & Experience:

• Show a strong sense of responsibility and desire to get things done properly
• Are self-aware and understand the impact of your own performance and behavior
• Thrive when working within deadlines in a fast-paced environment
• Communicate clearly and with confidence
• Have a passion for serving and are able to demonstrate tenacity and persistence
• Maintain a positive rapport in challenging situations
• Have customer service experience
• Demonstrate good organizational skills
• Are highly self-motivated without self-importance
• Consistently act as a collaborative team player striving for the success of the business
• Are motivated by results
• Present yourself well with a positive, proactive and professional approach
• Possess a warm, friendly and engaging personality with a confident telephone manner

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here