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Duke Power Employment – Associate Customer Care Specialist

Duke Energy

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Job Description:

Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?

If so, Duke Energy is looking for YOU!

In addition to a starting rate of $16.00 per hour, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!

Job Responsibilities:

  • Actively engaging and participating in training and weekly coaching sessions
  • Arriving on time and adhering to your schedule
  • Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
  • Being an engaged customer advocate
  • Handling your customer’s needs with integrity and empathy in one transaction
  • Adapting to constant change, i.e. program offerings, computer tools, process changes
  • Being your best, on purpose, every time
  • Managing your time, recording it accurately and inputting it according to the company’s quality standards
  • Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions
  • Meeting or exceeding performance targets
  • Thinking on your feet and learning in an ever-changing environment
  • Working on your own initiative and participating fully as part of a team under the guidance of a coach

Job Requirements:

Qualification & Experience:

  • Show a strong sense of responsibility and desire to get things done properly
  • Are self-aware and understand the impact of your own performance and behavior
  • Thrive when working within deadlines in a fast-paced environment
  • Communicate clearly and with confidence
  • Have a passion for serving and are able to demonstrate tenacity and persistence
  • Maintain a positive rapport in challenging situations
  • Have customer service experience
  • Demonstrate good organizational skills
  • Are highly self-motivated without self-importance
  • Consistently act as a collaborative team player striving for the success of the business
  • Are motivated by results
  • Present yourself well with a positive, proactive and professional approach
  • Possess a warm, friendly and engaging personality with a confident telephone manner

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

Apply Here

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