Director of Product & CX – Retail

Job description / Role

Quest Search & Selection are delighted to partner with this global retail international group. This is a relocation opportunity (If not based there already) where the business is looking for a Director or Product & CX to be based in their head office in Dubai.

With a year of huge growth plan in expanding digital propositions, this is a leadership role that will have a strong digital CX requirement.

The responsibilities of this Director of Product & CX role –

To join them and help steer the businesses vison on their journey by building a clear understanding of their product strategy and design.

You will take end to end responsibility for defining and enhancing the digital product offerings across all online channels in the GCC.

Carrying out a digital audit of existing products and create a roadmap to implement improvements and successfully deliver changes to bring our client to the forefront of digital services.

Collaborate with VP’s and various stakeholders to develop digital capabilities guidelines including but not limited to product ownership, product design guidelines, engineering practices, etc.

You will be able to show strong empathy and understanding for the customer and the business itself and impact on decision making .

You will actively seek out customer needs & pain points and gather product requirements to make adjustments.

Be responsible for a team of Senior/Head of Product Manager, Product Owners developers and designers .