Director of Operations (Fitness Industry)

Main Responsibilities:

·      Building the fitness department infrastructure and oversee the day-to-day operations of the facilities, exercise equipment area, aerobic/dance studio, spa facilities and locker rooms.

·      Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

·      Revise and/or formulate policies and promote their implementation

·      Manage relationships/agreements with external partners/vendors

·      Developing and modifying the company operations manual to include information regarding departmental policies, procedures, customer service standards, employee development and evaluations and department administrative requirements

·      Manage procurement processes and coordinate material and resources allocation

·      Oversee customer support processes and organize them to enhance customer satisfaction

·      Developing, maintaining, and monitoring the customer service standards and measures.

·      Recruiting, hiring, developing and oversee the management of the fitness department team members to include fitness coordinators, fitness monitors, personal trainers, group trainers and any contracted service providers.

·      Controlling, monitoring, and forecasting the budgetary needs of the business across all club locations.