The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Qualification & Experience:
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
- Excellent interpersonal, organizational, and customer service skills are essential.
- High School diploma or equivalent.
Company: Dignity Health
Vacancy Type: Full Time
Job Location: Sacramento, CA, US
Application Deadline: N/A