Customer Service Specialist

 In an age of digital marketing saturation, our goal is to shine the spotlight on face-to-face interaction, and the power of direct marketing. Our team of marketing specialists bridges the gap between our clients and their target audience by delivering campaigns with a personal touch and being the Voice of the brands. 

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with VOICE customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how VOICE works.

Salary range: $44000 – $52000 per year.

Job Description

• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

• Responding to customer requests in a courteous and timely manner.

• Informing customers of service features.

• Continuously improving knowledge of corporate procedures.

• Engaging in dynamic customer service procedures, standards, and policies.

• Onboard new client accounts, which includes the collection of required documentation and client information.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

• Providing consistent, concise, accurate internal and external communications.

• Effectively communicate and present the product solution and value proposition to customers.

• High school diploma.

• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).

• Showcase a professional and friendly manner when interacting with customers.

• Ability to calmly respond to customers whatever the circumstances.

• Ability to build rapport and develop a relationship with our customers.

• Team skills (supporting other team members and providing answers to questions to other colleagues).

• That is not a remote job,