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Customer Service Specialist

Voice

Company Description

 In an age of digital marketing saturation, our goal is to shine the spotlight on face-to-face interaction, and the power of direct marketing. Our team of marketing specialists bridges the gap between our clients and their target audience by delivering campaigns with a personal touch and being the Voice of the brands. 

Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with VOICE customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how VOICE works.

Salary range: $44000 – $52000 per year.

Job Description

  • Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

  • Responding to customer requests in a courteous and timely manner.

  • Informing customers of service features.

  • Continuously improving knowledge of corporate procedures.

  • Engaging in dynamic customer service procedures, standards, and policies.

  • Onboard new client accounts, which includes the collection of required documentation and client information.

  • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

  • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

  • Collaborate with the sales, design, procurement, and construction teams to improve workflows.

  • Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

  • Providing consistent, concise, accurate internal and external communications.

  • Effectively communicate and present the product solution and value proposition to customers.

Qualifications

  • High school diploma.

  • You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

  • Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).

  • Showcase a professional and friendly manner when interacting with customers.

  • Ability to calmly respond to customers whatever the circumstances.

  • Ability to build rapport and develop a relationship with our customers.

  • Team skills (supporting other team members and providing answers to questions to other colleagues).

Additional Information

  • That is not a remote job,

To apply for this job please visit jobs.smartrecruiters.com.

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