In an age of digital marketing saturation, our goal is to shine the spotlight on face-to-face interaction, and the power of direct marketing. Our team of marketing specialists bridges the gap between our clients and their target audience by delivering campaigns with a personal touch and being the Voice of the brands.
We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with VOICE customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how VOICE works.
Salary range: $44000 – $52000 per year.
Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
Responding to customer requests in a courteous and timely manner.
Informing customers of service features.
Continuously improving knowledge of corporate procedures.
Engaging in dynamic customer service procedures, standards, and policies.
Onboard new client accounts, which includes the collection of required documentation and client information.
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
Providing consistent, concise, accurate internal and external communications.
Effectively communicate and present the product solution and value proposition to customers.
High school diploma.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Ability to build rapport and develop a relationship with our customers.
Team skills (supporting other team members and providing answers to questions to other colleagues).
- That is not a remote job,
To apply for this job please visit jobs.smartrecruiters.com.