TGC Consulting Middle East
Job description / Role
This job opportunity is for a customer relationship management company that is into high-end jewelries based in Dubai, UAE.
As a Customer Service/Sales Specialist, you are responsible for handling customer contacts, including telephone contact, e-mails, and fax / mail requests. Answer client calls and address their needs, complaints, or other issues with the company products. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. You will be building lasting relationships with clients and other team members based on trust and reliability. Coordinate with the sales team and assist in training new hires. Ensure that sales targets are being met and adhere to all company policies and procedures.