Customer Service Representative

Customer Service Representative

Crusade Event Management

Job Description

  • Understand the demand of consumers to provide timely service and solutions.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills
Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.Adept in using customer relationship management software to offer the best client services.Adept in addressing client questions through effective telephonic conversation.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.Fluent in operating the latest computer software and online tools.

To apply for this job please visit www.bayt.com.

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