The Emirates Group
Whether it be Emirates Airline or of the many airlines serviced by dnata, our goal is to ensure that our customers experience service consistent with the Emirates Group high standards.
As a customer service professional you could be allocated to any area across the group that provides either front-line or behind the scenes customer care, including the following:
Customer Service Agent
Our check-in airport services staff offer passengers the highest levels of service from the moment they check-in through to their final destination; the gates the lounges and beyond.
They’re often the first experience passengers will have of the Emirates Group and first impressions count for everything. It’s an ideal position for outgoing and detail-oriented personalities who are passionate about service delivery and driving our business through improved efficiency and safety standards. These roles will be in the dnata uniform.
There’s something quite special about being greeted by a marhaba services agent before or after a flight. People skills and a calm and efficient manner to get passengers – from VIPs to busy families – smoothly on their journey, are important attributes. it’s also the extras, like warmth and a wide smile that really set our marhaba team apart.
Qualifications & Experience
- O Levels or equivalent.
- 2 + years experience in a Customer Service role.
- Proficiency in spoken and written English.
- Vocational or Diploma (12+2 or equivalent) desirable but not required
- P ositive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures
Some roles require one or more of the following:
- Fluency in French, Spanish, German, Italian, Arabic, Russian, Mandarin, Japanese
- Reservation and ticketing experience (is adventagous)
Salary & Benefits
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.
To apply for this job please visit ae.indeed.com.