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Customer Service Executive

Infinite IT Solutions DMCC

Job description / Role

– Identifying, diagnosing, and resolving the level one issues in software
– Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mails
– Resolving network related issues like a local area connection problem, network access, mails, internet, dial-ins, etc.
– Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
– Monitoring and analyzing the performance of an upgraded system, keeping track of its performance, reliability, risks, and benefits
– Ensuring all business policies and standards related to client services, IT security and compliance are being met
– Providing platform training activities to the end-users
– Supporting the business team in sales activities
– Cold calling and e-mail campaigns for lead generation
– Updating CRM on a daily basis
– Coordinating meetings for the business team

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