Customer Service Assistant

Chicago Connect specialize in increasing market share for our clients’ brands and we ensure we tailor our services to their needs in a face-to-face environment. There are various disciplines in the direct marketing field and we primarily focus on live marketing strategies. The marketplace is fiercely competitive and brands in all industries are vying for their potential customers attention. With so many choices on how brands can target their customers, choosing the right marketing mix is more important than ever. That’s where Chicago Connect comes in.

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 – $48000 per year

Responsibilities:

• Answering and directing customer queries.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer

• Update customer information in the customer service database during and after each customer itneration

• Assists in marketing budget development and cost tracking.

• Implemented quality communication, customer support, and product representation for each client.

• Stay abreast of assigned client workflow documents and modify daily work as indicated

• Strive to reach weekly team goals

• Strictly adhere to company compliance standards and attend all required training

• High School Diploma / GED required.

• Previous Customer Service experience is an asset.

• Positive, customer-minded individual with a passion for serving

• Strong problem-solving abilities and attention to detail

• Excellent interpersonal, verbal, and written communication skills

• Proficiency in MS Word & Excel

• Able to prioritize, multitask, and manage time effectively

• Professional experience in a call-center/client support environment a plus 

• Experience in customer services.

• Ability to demonstrate initiative and to accurately manage administration tasks while providing a high level of customer service

• Exceptional attention to detail.

• Efficiently adaptable to new concepts and systems.

• Disability Insurance
• Employee Assistance Program
• The role is not remote