Customer Service Agents

Customer Service Agents

We are hiring Customer Service Agents for our client, large retail group.

This is a long term opportunity for candidates located in UAE.
Job Summary:

We seek candidates with excellent communication skills in Arabic or Russian.
The role will be for a duration of 12 months at leading malls across the Emirates.

Job Responsibilities:

  • Handling the information desk and assisting customers with their queries.
  • Answer calls received at the information desk
  • Keep records of customer complaints and requests
  • Handle customer complaints according to the departments process and procedures
  • Cash handling according to the companies gift cards process and flow
  • To issue wheelchairs and child wristbands
  • To assist customers during E-coupon campaign
  • Ensure all customers are treated in a friendly and professional manner

Work Hours: 9 shifts from 10am to 10PM (Week days), 10am to 12AM (Weekends, Super sales, DSF, Ramadan, DSS) with 1 hour break, 6 days a week

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