Customer Service Agent – Kuwait City, Kuwait – Axios International – Kuwait City

Position Purpose

The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform

The jobholder will act as a liaison, provide program-related information, answer to queries and concerns, and carry out administrative duties

Duties and Responsibilities

  • Liaise with pharmacies and patients.
  • Co-payment reimburse solution administration.
  • Work closely with the Program Manager to secure patient file approval.
  • Ensure that current patients receive their medications quickly and efficiently
  • Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
  • Maintain and update electronic Program files, including patient and quality assurance data.
  • Conduct administrative duties for the office.
  • Manage the inbound and outbound calls and responding to patient inquiries and concerns
  • Providing patient with the organization and program related information


  • Work closely with management team in the region.
  • Reporting to the Program Manager in region
  • Work with the related divisions of Axios
  • Maintain ongoing and frequent communication with Axios staff including Axios global staff.


  • Application of job Knowledge
  • Concern for Order and Quality
  • Adaptability and flexibility
  • Dependability
  • Teamwork

Educational Background and Experience

  • Any Degree in customer service management
  • 0 to 2 years working experience in an administrative role is ideal
  • Good command of both spoken and written English and Arabic
  • Experience in data entry, monitoring and management

Job Circumstances

  • The position is based in Doha, Kuwait
  • Working hours are divided into shifts
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