Customer Service Agent

Seafood Factory

Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Previous association with a company in the role of a customer service executive or representative.Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.Strong phone handling skills and active listening.Portraying impressive communication and interpersonal skills with good command of professional vocabulary.A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.Proficient in operating the latest versions of appropriate CRM software and Office Suite.

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