Customer Service Agent

SK Hong Kong

Job description / Role

Working Hours: 40 hours per week, Monday to Sunday, 24/7

Job Description:
• Attend to all inquiries via live chat, instant messaging tools, email and telephone
• Maintain a professional and positive attitude with all customers and third parties
• Provide excellent quality of customer services at all times.
• Complaints handling and escalations
• Complete KYC procedures with the customers
• Process deposits and withdraws for customer accounts
• Troubleshoot problems for customer accounts
• Liaise with third party suppliers to ensure operations smoothen, customer queries resolved promptly
• Handling responses to marketing campaigns and crediting bonuses to customer accounts
• Compile daily and weekly figures for supervisors, managers and senior management
• Liaise with the company’s suppliers and platform owners
• Others ad hoc duties

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