Customer Happiness Supervisor

TASC Outsourcing

Job Description

United Arab Emirates

 Sep 8, 2022

 AED 13000 – AED 15000

 Contract  Full time

Our client is a Leading Government company. They are now looking for a Customer Happiness Supervisor to join them.

Roles & Responsibilities:

• Ensure that inquiries and phone calls received by the clients have been answered.

• Supervise the updating of information and items related to the Call Center.

• Supervise the mechanism and procedures for the preservation, archiving and updating of records relating to the Notes concerning the customers.

• Oversee the implementation of any new initiative consisting of new services provided to members.

• Ensure that the necessary resources are available to implement the activities of the Center.

• Perform periodic evaluation of the performance of the members of the Center’s team.

• Periodic reporting on general functioning and workflow developments to the line manager.

• Reviewing and evaluating the work of the staff within the supervision and ensuring the quality of the implementation of the tasks and programs etc

Qualifications: • Excellent command of both written and spoken EnglishBenefits: • Insurance for SelfPreference:• Immediate Joiners 

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