Customer Happiness Executive

Job description / Role

Position Title: Customer Happiness Executive
Employment Type: Full-time
Salary: up to 6,000 AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE

Job Role:
– Act as an ambassador of the company at all times and attend to customer needs in a professional, friendly and courteous manner
– Ensure that a high level of professional rapport is developed and maintained with all customers
– Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
– Maintain a thorough knowledge of all departments, company products and services so that customers are provided accurate information
– Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
– Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken