Customer Experience – QHSE Officer – HIA Lounges

Qatar Airways

About the role:

As QHSE Officer for HIA Lounges, you will be responsible for monitoring quality, health, safety (both occupational and food) and environment, to assess risk, and identify actions to reduce potential hazards. You will perform workplace investigations and respond to incident reports within hub lounges. You will ensure compliance to local and international QHSE standards working closely with QR Group Safety and Security department. This position provides QHSE guidance to hub lounges and supports the operation in order to maintain and continually improve the organization safety culture and performance.

  • Develop, implement and improve QHSE management systems, processes and procedures by continuously ensuring efficiency to support lounge operations in accordance with QR Group Safety and Security Department. Monitor compliance by ensuring standards are in line with local and international regulations (.e. ISO 22000, ISO 9001, ISO 45001 and ISO 14001 etc.).
  • Ensure that standard operating procedures are in place and monitoring that these standards are consistently followed and maintained within Qatar Airways HIA Lounges as per QHSE international standards.
  • Develop, facilitate and review QHSE risk assessments by conducting inspection, audits, evaluation of reported incidents and corrective action etc. for routine and non-routine activities to ensure continuous improvement of standards.
  • Follows up on the preventive and / or corrective actions identified during the audits / inspections and monitors the timely closing of the actions in coordination with other departments
  • Record QHSE key performance indicators on a monthly basis and issue reports to the lounge management Suggest and advice changes to ensure continuous improvement on any additional effective KPIs to be added in the system as part of continual improvement.
  • Conduct food safety, hygiene and OHS related trainings for HIA Lounges staff who can contribute to the level of conformance on a regular basis with assessments to ensure that the intended message is communicated.
  • Work towards getting industry certifications / re – certifications for the department and the company in regards to QHSE, compile and prepare documents required and ensure necessary process is implemented operationally.

About you:

  • An ideal candidate will have a minimum of High School Qualification / Vocational Qualification / Diploma and 4 years of job-related experience


    Bachelor’s Degree and 3 years of job-related experience

  • At least 2 years of job related experience in airline lounges
  • Experience in handling customer / staff safety, food safety, quality related incidents.


  • Other related QHSE certificates

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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