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Customer Experience Executive

The Customer Service Executive is required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
KEY DUTIES & RESPONSIBILITIES
  • Answer phones and respond to client requests, reservations, and customer queries/complaints; register information into the computer system.
  • Receiving and responding to emails related to reservations, enquires and complaints, while forwarding them to the concerned department when required.
  • Record complaints and pass them on to the relevant department for appropriate action to be taken.
  • Recognize and alert supervisors of trends in customer calls. .
  • Handle vehicle rentals and making necessary international car bookings as per customers’ need.
  • To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue services Preparing and submitting daily, weekly, and monthly reports to management as and when required.
  • Update systems when needed (Carpro, Wizard, intratnet, etc..) to keep up to date and ensure all reservations and information is recorded.
  • Maintain excellent client relations and ensuring speedy resolution of queries and grievances leading to generation of avenues for further business.
  • Ensure the highest level of customer service is provided while converting as many enquiries into sales.
  • Ensure continuous interaction with the customer to confirm that areas of concern can be worked upon for improved service levels.
  • Follow-up on customer inquiries not immediately resolved.
  • Assist with any Ad-Hoc projects when and as needed.
Educational Qualification: Bachelor’s Degree

  • Years of Experience
    : Minimum 1-2 years in customer service/call center role.

  • Job specific skills
    : Customer Service Skills, Telephone Skills, Communication Skills.

  • Key competencies
    : Ability to handle pressure, Emotional Stability, Logical Ability
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