Customer Director

Alstom Transportation, Inc.

Job Description

Customer Director

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Dubai, United Arab Emirates Req ID:338422

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

We are looking for a
Customer Director
based in Dubai, UAE. The Customer Director is part of the country management team and will report directly to the Country Managing Director.

As Customer Director, you will be managing a customer or a portfolio of customers and be the single point of contact outside daily project matters. You will be responsible for growing business opportunities as per Alstom strategy; monitoring project execution and profitability while ensuring customer satisfaction and loyalty.

Your responsibilities include:

Act as the main point of contact for customer, and the prevalent authority on all customer issues

Champion a customer-centric culture across the company

Secure and regularly measure customer satisfaction

Grow business by selling existing/new products to existing customers to maximize revenue and profits

Contribute to negotiations during tender phase

Contribute to the success of the project execution, in partnership with Project Managers

Apply ALSTOM rules on ethics and compliances in all selling & customer management activities

You know how to develop and maintain relationships and have good communications skills (active listening, empathy, adaptive communication, persuasion ability)

You work in a collaborative and creative approach to problem solving and demonstrate the ability to work in an international and multidisciplinary team.

Your experience and knowledge give you the ability to make decision and influence others (long-term vs. short-term, market segment vs. single project business context)

Minimum qualifications

Graduate Degree in Engineering or Business field

Minimum of 10 years’ Experience in a leadership role in a similar context

Fluent in English. French and Arabic are a plus

Preferred qualifications

Good knowledge and connections with Transport clients / customers in the Country/Cluster/Region

Excellent problem solving, critical thinking and decision making

Proactive and efficient responses to pressing issues and challenges

Business Acumen

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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