- Provide assistance to users by telephone in accordance with the level of service contracted.
- Assist the client by offering him advice adapted to his context.
- Diagnose and correct malfunctions.
- If remote processing is not possible, implement an on-site processing procedure.
- Transmit the alerts produced to the Coordinators or the Team Manager.
- Communicate to Managers the list of customers requiring special follow-up.
- Contribute to the enrichment of the incident knowledge base.
- Propose preventive actions to help reduce calls.
- Detect training needs and promote services.
- Transmit detected leads to sales management.
- Conduct group workshops in the form of webinars.
- Perform product testing.
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