Customer Assistance Officer

Icare technology

Job Responsibilities:

  • Provide assistance to users by telephone in accordance with the level of service contracted.
  • Assist the client by offering him advice adapted to his context.
  • Diagnose and correct malfunctions.
  • If remote processing is not possible, implement an on-site processing procedure.
  • Transmit the alerts produced to the Coordinators or the Team Manager.
  • Communicate to Managers the list of customers requiring special follow-up.
  • Contribute to the enrichment of the incident knowledge base.

Job Requirements:

  • Propose preventive actions to help reduce calls.
  • Detect training needs and promote services.
  • Transmit detected leads to sales management.
  • Conduct group workshops in the form of webinars.
  • Perform product testing.

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