Customer Assistance Officer

Job Responsibilities:

• Provide assistance to users by telephone in accordance with the level of service contracted.
• Assist the client by offering him advice adapted to his context.
• Diagnose and correct malfunctions.
• If remote processing is not possible, implement an on-site processing procedure.
• Transmit the alerts produced to the Coordinators or the Team Manager.
• Communicate to Managers the list of customers requiring special follow-up.
• Contribute to the enrichment of the incident knowledge base.

Job Requirements:

• Propose preventive actions to help reduce calls.
• Detect training needs and promote services.
• Transmit detected leads to sales management.
• Conduct group workshops in the form of webinars.
• Perform product testing.