CRM EXECUTIVE (SALES & AFTER SALES)

Job description / Role

The role is responsible for maintaining a good working relationship with client/ stakeholders on a day to day basis, ensuring all requirements are met on time and as per project requirements.

Responsibilities

• Customer Relationship Management – maintain a daily effective communication with all stake holders with respect to various projects
• Follow up with the customers, provide/ coordinate updates with Sales department.

• Ensure completion of project requirement with the Sales department for new and on-going projects.

• Handle, keeping track and resolve customer complaints

• Communicate proper information, archive documentations, and provide the needed advice to the complaints coming from Sales department.

• Monitor CRM activities and fill out CRM on all day to day interactions
• Develop and maintain an updated sales database of key customer stakeholders.
• Engage with stakeholders, vendors and trade partners to identify potential sales synergies

• Establish CRM opportunities for customer engagement and sales maximization

• Maintaining accurate records of all sales and forecasting future revenue

• The role includes all activities of the complete sales cycle starting from prospecting and lead generation to closing sales deals.