CREDIT & COLLECTION ASSISTANT

Job description / Role

A Credit and Collection Assistant is responsible for collecting receivables due from clients in a timely manner. The position is responsible for updating a client’s contact details and the status of their account. If a client has not transmitted their payment on or before its due date, it is the responsibility of the Credit and Collection Assistant to immediately contact the client and the Technical Sales Representative managing the client’s account.

Responsibilities
Responsible for daily follow-ups and scheduling of collections to a group of companies Clients.
Records daily collection for a group of companies Clients.
Prepares reports for SOA, monitoring of invoices & balance collection status.
Monitors clients’ paying habits & collection details.
Accepts collections and issue an official receipt
· Ensures payments (checks, cash, and bank transfers) are daily posted correctly and daily banked, issue receipts for payments upload and send the receipt to client.

· Monitors client accounts constantly to identify any problems or any potential bad debt.

· Follows the collection cycle process daily in detail as per the company’s policy.

· Ensures post and courier are opened promptly.

· Ensures all customers have valid trade licenses

· Ensures Credit application Status Form is completed by the client with all required supporting documents to hand to legal and Collections Manager for review and approval.

· Generates various reports as requested by the management.

· Acts as a point of reference and advice for STYRO team and Customers.

· Provides customer service regarding collection issues, process customer refunds, process and review account adjustments and resolve client discrepancies and short payments.

· Verifies all transactions comply with financial policies and procedures in line with the company procedures.

· Coordinate with the Accounts department to maintain a list of Accounts Receivable and Payable.

· Performs other related tasks and duties as assigned by the management from time to time