Costa Coffee Recruitment – Field Service Engineer


Job Description:

Working as part of a dedicated field service team, you’ll have accountability of the Costa Express equipment in your region, carrying out a range of repair and preventative maintenance work.

Job Responsibilities:

  • Diagnose faults, repair or replace equipment to Brand guidelines
  • Demonstrate first class customer service, driving warmth and loyalty in our partnerships
  • Adherence to Warranty and Returns procedures
  • Attend sites within an agreed SLA & complete Brand Standards checks
  • Follow all documented processes to optimize machine reliability
  • Effective communication of issues, problems or solutions through escalation points

Job Requirements:

Qualification & Experience:

  • Excellent planning and diary management skills
  • Basic electrical engineering and able to handle and work with a variety of different tools
  • A natural problem solver, energized by curiosity, learning and continuous improvement
  • A real passion for customer satisfaction, and not settling for less than the best
  • Determination to keep our equipment operating as effectively and efficiently as possible
  • Experience of testing and repairing service equipment
  • Ability to prioritize your workload in an organised and agile manner

Job Details:

Company: Costa

Vacancy Type:  Full Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

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