Coordinator – Uniform Standards (Action Hospitality)

Air Arabica


This position will be hired on ACTION HOSPITALITY a group company of Air Arabia Group.

Job Purpose

Toassistcustomersandpromptlyrespond totheir queriesby providingclear information,guidanceand serviceneeded, this includes delivery/dispatch of items andcash handling as per company’s adopted policies and procedures.

Key Result Responsibilities

  • Opens/closes the showroom timely and maintains a safe and tidy workplace ensures availability and readiness of display items in the assigned areas.
  • Greets customers when entering and leaving the store.
  • Handles the main reception desk:receiving payments, issuing receipts, keeping track of all cash and credit transactions,responds to customers inquiries whilst relaying clear messages and information as appropriate.
  • Secures and properly controls cash, negotiable items, passwords and keys.
  • Balances assigned cash draweron a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
  • Attends to customers’purchases, alterations, laundry,itemsdelivery, etc.Assists customers in fitting, takesmeasurementsfor alterationsand communicates to manufacturer as needed.
  • Properly documents all necessary transactions in the Large Transaction log
  • Acts as focal point for the suppliers/vendorswith respect to pick-up/drop-off of productsand packages.
  • Assists the officer/supervisor in stacking items on shelves accurately collects items from store and delivers to customers as required.
  • Informs the officer/supervisor with any shortages in items or low inventory levelsof productswithin the showroom.
  • Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
  • Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
  • Ensures the comfort of allcustomers,visitorsandguests waiting in theshowroomarea, escorts them if needed.
  • Collects and promptly delivers documents, stationery and messages within theshowroomin a timely and efficient manner.

Candidate Preference

  • Female candidates will be given a higher preference.
  • Candidate currently residing in UAE will be preferred.
  • Demonstrates pleasant personality and positive attitude all times.
  • Capable of comprehending and classifyingitems anddocuments needed for required tasks.
  • Multi-task oriented, responds to multiple assignments easily and promptly.
  • Demonstrateshigh attention to details.
  • Willing tosupport andprovide alternate solutionsin ad-hoc scenariosand unplanned situation.
  • Dependable, self-initiativetakes ownershipand acts proactively.
  • Displays energy and enthusiasm.

Qualifications (Academic, Training, Languages)

  • High School or Diploma and higher in any stream is acceptable.
  • Prefered to have a degree or diploma in Fashion Technology/ Textiles
  • Well-groomedand organized.
  • Dynamic and physically fit for the job, requires frequent movement.
  • Agerecommended: not above 30 years.
  • Proficient in Microsoft Office.
  • Good inEnglish Language (Any additional language is a plus).

Work Experience

  • 1-3years ofcustomer serviceexperience in a similar rolein any industry.
  • Previous experience as Cabin Crew would be beneficial.
  • Reliable for handling cash with accuracy and no discrepancies.
  • Ability to understand assignments and plan tasks according to priorities and logical order.
  • Cooperative team player possesses good organizing and time management skills.
  • Stays up-to-date withneededinformation and/orchangeswithin the companyincluding names of departments and personnel and their offices locations.

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