Consumer Affairs Rep

The Nature’s Bounty Co. is now The Bountiful Company!

The Bountiful Company is a global leader in health and wellness, living at the intersection of science and nature. As a manufacturer, marketer and seller of vitamins, minerals, herbals, supplements, protein bars and powders, we are focused on enhancing the health and wellness of people’s lives. The brands of The Bountiful Company are some of the most trusted in the world including Nature’s Bounty®, Solgar®, Pure Protein®, Osteo Bi-Flex®, Puritan’s Pride®, Sundown®, Body Fortress®, MET-Rx®, Ester-C® and Dr.Organic®.

Inclusion and Diversity in the workplace matters at The Bountiful Company.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Bountiful Company is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

The Consumer Affairs Representatives provides accurate product information and high quality customer service regarding dietary supplements as well as health and beauty products via phone and social media outlets. This is the perfect opportunity for recent graduates that have superb customer service skills with a Science or Communications Degree.    

Responsibilities Include, but are not limited to:

• Answers consumer phone calls, emails and letters regarding product information inquiries under the guidelines of the Dietary Supplement Health and Education Act of 1994 (DSHEA)
• Handles phone calls in a timely manner while answering consumer questions completely and accurately
• Handles and documents complaints accurately employing Quality Assurance procedures
• Handles refund and coupon processing according to department policies and procedures
• Completes callback and follow ups to technical inquiries and complaint handling
• Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition and brand promotions and programs
• Understands nutrition principles to determine which inquires can be handled routinely or sent for further technical information

• Strong written and verbal communication and interpersonal skills that will thrive in a fast paced, high volume environment.
• 1+ year of experience in a similar customer service role highly preferred
• Bachelor’s degree required. Nutrition or Communications major preferred.  College level science classes are a plus for candidates possessing a non-scientific degree.
• Must demonstrate problem solving and judgment skills in order to resolve consumer issues responsibly and completely.
• Ability to be patient and empathetic to consumers concerns and to act responsibly.
• Strong organizational skills
• Ability to work with an ever changing environment
• Team player
• Customer service experience of some type preferred (ex: phones, retail, etc)
• Computer knowledge of Word, Excel, Lotus Notes, Adobe Acrobat a plus
• Bilingual (English/Spanish) a plus

The Bountiful Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Bountiful Company offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more!

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our online job postings.

The Bountiful Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Bountiful Company offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous colleague discounts and more! 

Please contact Human Resources at 631-200-2120 if you should need a reasonable accommodation to submit your information for our online job postings.