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Cloud Solution Architecture Manager – App Innovation

Microsoft

Job Description

We are looking for a highly motivated and passionate Cloud Solution Architecture Manager focusing on Azure Application Innovation to join the Customer Success Unit in Middle East and Africa head quarter. This customer-facing position is a deeply technical role spanning design, build, and ongoing production. As CSA Manager, you will ensure customers have a streamlined time-to-value for committed workloads and extracting ongoing value from existing workloads. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects. You will work with select customers to lead deep technical architecture discussions with developers, executives, and enterprise architects. You will collaborate with a variety of internal and external teams to develop pilots and oversee projects, ensuring technical blockers are removed on adoption.

This opportunity would suit a strategic thinker, proactive problem solver, technical roadblock resolver, with deep functional and technical knowledge, passionate about our products and customers, and comfortable communicating with a diverse audience.

Responsibilities

People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model – Live our culture, embody our values, practice our leadership principles

Coach – Define team objectives and outcomes, enable success across boundaries, help the team adapt and learn

Care – Attract and retain great people, know each individual’s capabilities and aspirations, invest in the growth of others

Understanding Customer/Partner Technical Environment
Provides support for the team in gathering, evaluating, and leveraging industry trends and customer/partner technical insights

Supports the voice of the customer/partner through escalation, acceleration, and an additional emphasis

Architecture Design and Deployment
Holds teams accountable for leveraging existing architecture approaches to achieve agreed commitments and develops novel solutions to scale across multiple customers/partners

Ensures architects are equipped with the capabilities and means to deliver architectural demonstrations while considering complex technical requirements and issues and various technical strategies being proposed. Provides coaching to allow architects to scale solutions

Applies technical, industry, and enterprise knowledge across multiple, large projects to meet requirements and resolve identified constraints. Guides team to shape and enhance customers’ requirements

Leads customer/partner projects that implement technical architecture(s) to enable highly advanced and complex solutions

Anticipates and removes blockers related to the customer/partner business

Sets expectations for the team around methodology and governance and ensures that team minimizes risks

Curate and maintain technical depth to bring technical intensity on Digital and App Innovation that can empower CSAs to guide customers.

Practice Development
Connects gaps and patterns across business and technology areas and drives changes and improvements

Capture customer success stories including the impact of program assistance, customer’s realized business transformation and the observed best practices around architecture design comprehensiveness and implementation practices. (architectural patterns, journey maps, early preview, customer business impact).

Trusted Advisor
Coaches the team to create and sustains constructive tension and trust respectfully challenging customer/partner decisions and/or areas where they might do more

Provides their team with a holistic perspective of industry trends

Develops and expands existing impactful relationships. with customer and partner/MCS architects, C-level technical decision makers (TDMs), and business stakeholders. Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs)

Enable Digital & Application Innovation CSAs and CEs to be successful in executing their consumption engagements, i.e., projects, and the milestones within, by identifying and rallying corporate resources and providing feedback on blockers and new requirements.

Thought Leadership
Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team.

Acts a mentor to junior colleagues by educating them on technical and non-technical concepts and sharing best practices.

Build thought leadership and mindshare through engagements with CSAs and partners.

Customer Usage
Manages and coaches Cloud Solution Architects (CSAs) to lead architecture design, resiliency reviews, and technical optimization across multiple applications, resulting in production deployment application and increased customer business value.

Leads initiatives to ensure that the customer’s environment and applications are well-architected. Acts as an industry expert to serve as a player/coach for CSAs

Qualifications

  • 10+ years of professional experience including business management, Application Development, pre-sales, services, technology implementation, or related field
  • Bachelor’s Degree, or equivalent experience required, MBA strongly preferred.
  • Experience working with Customers, Partners & Teams across the Middel East and Africa
  • Technical Enterprise Experience in AppService, Azure Kubernetes Services, Serverless, Spring Cloud, SDKs, GitHub and PowerApps.
  • Led the Development and Project Management of Enterprise Scale Custom Development Projects.
  • Deep understanding of Agile Development methodology, including Scrum, architecture, consulting, and/or cloud/infrastructure technologies
  • Prior experience with public cloud and/or SaaS deal capture and acceleration, business development, customer engineering and/or pre-sales.
  • Effective communication and field program execution skills, with the ability to energize others Demonstrated track record of effective communication with business and technical leaders at all levels within large enterprises and for Microsoft internal candidates within Microsoft Business Groups, Sales, Services and Partner organizations
  • Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
    Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions.
  • Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team.
  • Embody our culture and values
  • Challenger and growth mindset
  • Excellent communication and interpersonal skills
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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