Client Success Manager – Cloud

Job description / Role

Introduction:

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities:

– This position assists with efforts focused on helping clients across MEA to achieve their business goals for our IBM Cloud Platform offerings, resulting in customer satisfaction, retention, growth, and referencability.
– The position has a key role in driving the IBM Cloud consumption health, retention, and growth of IBM existing Cloud Platform clients.

Responsibilities:

– Monitors the health of assigned accounts and coordinates a set of actions to help ensure client success.
– Works with client to develop a “success plan”, a plan of action to help ensure customer success and ROI.
– Makes customers aware of standard ways to leverage IBM Cloud solutions.
– Builds and sustains relationships with stakeholders in assigned accounts.
– Helps to educate clients on the IBM Cloud offering strategy and roadmaps.
– Helps to solicit client feedback on IBM Cloud features and capabilities.
– Assists in driving attendance at events and PR activities.
– Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices.
– Assumes additional responsibilities as assigned.