Client Service Specialist

 In an age of digital marketing saturation, our goal is to shine the spotlight on face-to-face interaction, and the power of direct marketing. Our team of marketing specialists bridges the gap between our clients and their target audience by delivering campaigns with a personal touch and being the Voice of the brands. 

We are seeking a Client Service Specialist to join our team. This highly organized and motivated professional will serve as the first point of contact for client questions. This position will manage various company processes and provide general support on projects across all departments.

Salary range: $40000 – $50000 per year.

 Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

• That is not a remote job,