Client Renewal Advisor

Job description / Role

Follow up with existing clients and updating the system
Educating clients with information related to amendments, activities, eligibilities, free zones rules, terms and conditions
Follow up all renewal clients by phone call and emails
Maintain a positive relationship with the Channel Partners
Achieve monthly renewal targets
In-dept product knowledge and market information
Provide monthly reports
Interdepartmental smooth coordination
Actively participate in delivering excellent sales/customer service to the clients
Maintaining high conversion rates
Providing straight forward, transparent, and accurate information related to the requirements of the client
Prepare reports as required and/or requested by the line manager