Job Description:

Previous experience in handling / managing India / Asia Account Services documents / team.

Job Requirements:

• Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
• Assist in developing and maintaining training database, training materials, and trackers for the migration
• Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery
• Participate in cross functional projects at unit level
• Rollout and support process changes / automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience
• Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.
• Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction
• Customer interaction, Understand customer requirements, documentation issuance and review and system entries.
• Meet required productivity metrics set for the team
• Ensure tracking, accurate and timely resolutions of issues and exception raised

Job Details:

Company: Citigroup

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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