Citi
Job Description:
The Branch Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Job Responsibilities:
- Administer branch sales, service, control and management of human resources
- Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
- Execute planning and budgeting activities to ensure branch annual goals are met
- Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
- Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
- Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
- Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
- Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
Job Requirements:
- Consistently demonstrates clear and concise written and verbal communication skills
- 5-8 years of relevant experience required
- Bachelor’s Degree/University degree or equivalent experience
- Previous experience in banking or financial industry preferred
- Consistently demonstrates analytic skills
- Proven experience managing teams
Job Details:
Company: Citi
Vacancy Type: Full Time
Job Location: Los Angeles, CA, US
Application Deadline: N/A
