CID Data Entry Clerk

Job description / Role

– Updates promptly and correctly all guest data (check in and check out) in the CID online system.
– Helps encourage guest loyalty by developing friendly, personalized relationships

What you will be doing:

– Update promptly (within two hours from guest arrival or departure) all guest information in the CID system.
– Follow all relevant Front Office procedures linked to the CID system
– Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
– Ensure that all guest documentations are available and up-to-date
– Assist the FO department in administrative tasks whenever requested
– Maintain an up to date knowledge of the hotel and local services
– Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards