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Chief Steward

Job Description

Title: Chief Steward
Department: Stewarding
Hierarchy: Reporting to Executive Chef, F&B Manager
Direct Subordinates: Assistant Chief Steward, Steward Supervisor, Stewards
Indirect Subordinates: N/A
Level: 5
Scope:

  • Manage the day to day kitchen utility operations and staff. Areas if responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Strive to continual improve guest and associate satisfaction while maintaining the operating budget.
  • Provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Accor Hotel Standards of excellence training and guidance of trainees and attendants.

Responsibilities and Obligations:

  • Be directly responsible for sanitation of all culinary, storage and buffet areas.
  • Supervise dish room shift operations and ensure compliance with all Food and Beverage policies, standard and procedures.
  • Perform all duties of utility associates as necessary.
  • Ensure compliance with food handling and sanitation standards.
  • Ensure compliance with all local, state and federal regulations.
  • Manage all equipment, china, glass and silver and ensures adequate clean supplies of each.
  • Know and enforce proper cleaning routines for service ware, equipment, floors, etc.
  • Enforce proper breakdown procedure for banquets, restaurants, room service and associates cafeteria.
  • Conduct China, glass and silver inventories.
  • Purchase appropriate supplies and manage inventories according to budget.
  • Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensure the awareness & enforcement of all New Accor SOP and property LSOP.
  • Make sure the cleanness level is compliant with the brand standard guidelines.
  • Know and implement New Accor Hotel of Hygiene and Safety Standards.
  • Train associates in safety procedures and supervise their ability to follow loss prevention policies to prevent accidents and control costs.
  • Effectively investigate report and follow up on associate’s accidents.
  • Be responsible for maintaining outlet safety at all times.
  • Conduct a preventative maintenance inspection on a monthly basis.
  • Implement a departmental daily 15 minutes training with associates.
  • Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
  • Train supervisors and the correct process of progressive discipline.
  • Help associates receive on-going training to understand guest expectations.
  • Be responsible for associates reviews, ensuring appraisal in a professional and timely manner.
  • Ensure the efficient scheduling of supervisors and associates.
  • Periodically plan outside associates activity to promote teamwork.
  • Promote positive inter-departmental relations through candid communication and cooperation.
  • Perform any reasonable request made by the management which is not life threatening or against the law.
  • Respond in a friendly manner to guest concerns or inquires.
  • Ensure associates maintain required food handling and sanitation certifications.
  • Empower associates to provide excellent customer service. Ensure associates understand expectations and parameters.
  • Observe service behaviors of associates and provide feedback to individuals continuously strives to improve service performance.
  • Assist as needed in the interviewing and hiring of associate team members with appropriate skills.
  • Be responsible for the accurate supervision of the associate time and control and payroll system by working with Accounting and HRD.
  • Conduct an effective monthly associate meeting with minutes to Executive Chef and HRD.
  • Participate in the management of department’s controllable expenses to achieve or exceed budgeted goals.
  • Understand the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Promote positive inter-departmental relations through candid communication and cooperation.

Security, Safety and Health

  • Maintains high confidentiality in regards to guest privacy.
  • Reports any suspicious behaviour of guests and staff to the General Manager and Security.
  • Notifies housekeeper regarding lost and found objects.
  • Ensures that all potential and real hazards are reported appropriately immediately.
  • Fully understands the hotel’s fire, emergency, and bomb procedures.
  • Follows emergency procedures to provide for the security and safety of guests and employees.
  • Works in a safe manner that does not harm or injure self or others.
  • Anticipates possible and probable hazards and conditions and notifies the Manager.
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Competencies:

  • Good command of English and one other language used by majority of staff.
  • 8 years experience in 5 Star Hotels.
  • Good knowledge in Microsoft Excel, Word, Outlook.


Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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