Carrefour
Job Description:
- To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Contact Centre. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
- To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Contact Centre. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.
Job Responsibilities:
- Assist in monitoring all Contact Centre systems and report any problems or concerns immediately to the Customer Service
- Team Leader/Supervisor.
- To validate and approve Customers’ receipts when participating in Marketing campaigns through self redemption tools.
- To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.
- To ensure smooth and efficient operations at the Contact Centre by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.
- To capture and log all customers’ requests and complaints in the system. Ensure to highlight urgent or sensitive complaints to the Contact Centre Team Leader and Supervisor.
- Conduct NPS call backs to probe and obtain further details about the Customers’ feedback.
- To handle all inquiries received through calls, emails and NPS to the Contact Centre, from internal and external Customers.
- Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc..) immediately to your Contact Centre Team
- Leaders/Supervisor
- Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
- To log all details of NPS call backs in the system, add additional comments and classification if applicable.
- Handle Customer complaints according to the department’s processes and SOPs.
- Assist fellow Contact Centre Officers, whenever required.
- To ensure that the Contact Centre Team leader and Supervisor are updated and informed about all feedback received from Customers at the Contact Centre.
- To have a high level of product knowledge of the all shopping malls properties and facilities as well as the cities of all assets.
- To handle incoming queries related to in-mall Hands-Free, including general enquiries, live package tracking and complaints.
Job Details:
Company: Carrefour
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
