Careers at Adobe – Senior Project Manager


Job Description:

The Senior Project Manager leads client-facing initiatives that drive Adobe Marketing Cloud solution implementation. Working at multiple levels with the Adobe Global Services and Field Sales team (as well as with a variety of key customers and Partners), this strategic role manages all aspects of project planning – from project scope/definition, project planning, timeline measurement and resource allocation. This role collaborates closely with the Adobe Delivery team in management of the hands-on technical implementation process. The Senior Project Manager has direct impact on the revenue generated with Adobe customers – and, will collaborate as needed to maintain as positive a Customer Experience as possible. A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and escalate critical issues as well as provide answers to Adobe Customers.

Job Responsibilities:

  • Coordinate escalations across Adobe including sales, services, and product organizations.
  • Collaborate with third-party subcontractors, Vendors and technology Partners as needed.
  • Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
  • Oversee project Delivery process with key contributors to help manage scope and prepare change requests – including tasks, deliverables, milestones, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.
  • Capture and communicate experiences in formal post-mortem – relaying best practices, customer experience and resource feedback to the larger Adobe Consulting Practice.
  • Achieve customer satisfaction through successful delivery of defined project scope. Coordinate/communicate escalations across Adobe – which includes Field Sales, Services and Product teams.
  • Manage administrative portions of project delivery from inception to closure.
  • Work with customer(s) as well as Adobe Field and Services Sales teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.

Job Requirements:

  • Minimum 3 – 4 years of prior experience in a client-facing Project Management role, ideally within the Digital Marketing Cloud space required.
  • This includes knowledge of Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting and content Personalization solutions.
  • An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is recommended.
  • Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
  • Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects a plus.
  • Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills.
  • 5 – 8 years of proven success in a software-based PM role strongly preferred. Prior experience as a Project Manager within a Saas environment is required.
  • Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs.
  • Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.

Job Details:

Company: Adobe

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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