Call Center Supervisor

Padra Medical Center

Job Description

  • Plan and implement call center strategy
  • Determine targets for call center
  • Hire and onboard new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Onboard new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting, etc.
  • Ensure adherence to the company’s policies and procedures
  • Keep senior management informed about recurring issues or problems
  • Prepare monthly, quarterly and annual reports
  • Speak, read, and write (Arabic and English / As Fluent).
  • Contract length: 24 monthsJob Type: Contract
  • Arabic Female

Job Type: Full-time

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

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