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Call Center Executive

BPO PLUS LLC

Job Description

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets and customer queries.

Job Types: Full-time, Permanent, Contract

Ability to commute/relocate:

  • Muscat: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Required)

Experience:

  • Call Center: 1 year (Required)

Language:

  • English and Arabic (Required)
  • Arabic and English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Application Deadline: 12/03/2022

To apply for this job please visit om.indeed.com.

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