Call Center Agent – Healthcare Experience Mandatory

Arabian Medical Enterprises (ARAMED)

Job description / Role

– Manage large amounts of inbound and outbound calls in a timely manner.
– Follow communication “scripts” when handling different topics.
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
– Seize opportunities to upsell products when they arise.
– Build sustainable relationships and engage customers by taking the extra mile.
– Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.
– Meet personal/team qualitative and quantitative targets.

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