To provide an exceptional customer experience in a professional and efficient manner to all guests.
Education/Certification and Continued Education:
Certification in Food and Beverage/ Catering would be an advantage
Minimum 1-2 years UAE experience mandatory
Functional Roles and Responsibilities:
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
- Take and process customer’s orders in an accurate and timely manner.
- Follow sequence of service standards as per brand guidelines.
- Prepare beverages in accordance with set standards and recipes.
- Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
- Have an interest and in depth knowledge of coffee and its preparation.
- Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards.
- Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
- Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
- Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
- Ensure all administration is completed accurately and in a timely manner, including customer database cards
- Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
- Carry out additional tasks as instructed by management.