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Caffe Nero – Barista (Dubai)

Job Purpose
To provide an exceptional customer experience in a professional and efficient manner to all guests.

Education/Certification and Continued Education:
Certification in Food and Beverage/ Catering would be an advantage

Years of Experience:
Minimum 1-2 years UAE experience mandatory

Functional Roles and Responsibilities:

  • Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
  • Take and process customer’s orders in an accurate and timely manner.
  • Follow sequence of service standards as per brand guidelines.
  • Prepare beverages in accordance with set standards and recipes.
  • Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
  • Have an interest and in depth knowledge of coffee and its preparation.
  • Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards.
  • Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
  • Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
  • Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
  • Ensure all administration is completed accurately and in a timely manner, including customer database cards
  • Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
  • Carry out additional tasks as instructed by management.
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