Bt Openreach Jobs – Data Insight Analyst


Job Description:

We are radically changing the way how we view and use data. We produce petabytes a day, gathered from network usage to our 1000s of engineers building and maintaining networks every day.

To ensure that we provide a service to our customers that is right ‘First Time, Every Time, On Time’ we are focusing on a customer centric data revolution. This means our goal is to become an insight enabled organisation, through data-driven transformation. Fuelled by the democratisation of data, empowering our people through dedicated data literacy programmes, all underpinned by high quality analytics & data management using the latest data technology and innovative delivery methods.

Job Responsibilities:

  • Build the analysis and generate the insight to clearly identify where areas of performance could be improved upon.
    Act as a single point of truth for performance across the Service Delivery organisation and be the honest broker across the various operational teams in assessing the main reasons for repeat faults.
  • To communicate the service position and provide performance materials for the CEO in the weekly operational review meeting.
  • Responsible for E2E insight and governance for on time provision, one of our key Ofcom quality of service (QoS) measures. Identify associated opportunities, risks and impacts.
  • Manage a range of stakeholders both across Service Delivery and wider Openreach to ensure impact on performance to on time performance is understood.
  • Engage with senior stakeholders within Service Delivery to provide a clear picture of performance at both Director and MD level.
  • Own the governance around ensuring our service levels are achieved across all regions and put in place the framework to ensure any underperformance or risks are clearly laid out.

Job Requirements:

  • Strong ability to reason under uncertainty, combine analytical thinking with contextual knowledge and use critical thinking to extract and interpret information from data.
  • Ability to work in teams, with peers and demonstrate vertical and lateral influence.
  • Excellent communication skills and ability to influence and build strong relationships at all levels.
  • Detail-oriented individual who reviews his/her work carefully, quality control is key
  • Advanced Excel skills, Qlik, developer skills preferred, SQL skills desirable.
  • Strong communication skills and ability to convey complex information into a simple high-level message designed to make the case for change within the business.

Job Details:

Company: Openreach

Vacancy Type:  Full Time

Job Location: Leeds, GB

Application Deadline: N/A

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