BT
Job Description:
In a world where Business customers’ expectations are increasingly shaped by their consumer experiences, customer experience is becoming a key battleground for differentiation. In addition customers are turning to new solutions often bringing together multiple communication capabilities in to a single solution. My role is to make any technical aspects of the solution invisible to the customer ensure that their services work for them allowing them to continue to deliver for their customers and the UK as a whole. I’m a key part of how BT differentiates from the competition through Brilliant Customer Experience.
Job Responsibilities:
- Installing, migrating and optimizing Microsoft Office systems through Enterprise’s IT portfolio
- Install, set up, optimize, decommission and repair the full BT Enterprise IP Office portfolio or equivalent e.g. MiCloud
- Give the customer brief tutorials on their BT services to make sure they’re getting the best from us
- Make recommendations on our other products and services (where BT product information has been provided in advance to me to aid knowledge) that could improve the customers’ business. Where appropriate I may raise and process a lead
- Install, set up, optimize and repair the BT Enterprise range of IP telephony systems and handsets, e.g., Cloud Voice or MI Cloud, or equivalent
- Work on any specific customer products sets that I have been trained on, e.g. Unified Trading etc.
- Listen to any service issues the customer may be experiencing and ensure the right service teams are dealing with them appropriately if it’s not something I can fix on site
- Carry out simple structured cabling e.g. running additional extensions from the switch or moving extensions and NTE
- Install, set up and repair BT SIP and associated CPE/gateways
- Conduct simple Wi-Fi and mobile signal surveys, recommending installation locations and install access points
- Provide deskside support to users of BT-supported laptop’s, PCs and printers to do hardware break fix support and occasional planned/scheduled rollouts, migrations or set ups
- Set up BT Apps and services for the customer on their devices – complete actions that are readily available for customer set up but the customer may prefer the engineer to do on their behalf
Job Requirements:
Qualification & Experience:
- Previous experience of logical problem solving
- Formal accreditation in one of BT Enterprise core voice technologies
- Brilliant customer service skills and experience in dealing with Business customers
- Recent relevant telecoms engineering experience required
- Great empathy and listening skills so I can have Great Conversations with our customers
Job Details:
Company: BT
Vacancy Type: Full Time
Job Location: Manchester, England, UK
Application Deadline: N/A