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Boutique Supervisor – Versace

Chalhoub Group

Job description / Role

Job Summary:
• The job holder of this position is responsible for assisting the Boutique Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.

Job Responsibilities:

Organizational:
• Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
• Implement activities under minimal supervision
• Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner

Guest Experience Focus:
• Build and maintain guest experience standards in order to build strong loyalty
• Ensure consistency in customer service delivered and handle all complaints

Sales Focus:
• Assist in the achievement of sales target allocated to the store
• Participate with the sales executive team in generating sales through high selling techniques

Stock Replenishment:
• Enter all received goods in Baan inventory and ensure proper record of all stock movements
• Order and replenish all goods to avoid any out of stock situation
• Assist the Shop Manager in preparing for inventory audit

Merchandising:
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards

Team Management Support:
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Assist the Shop Manager in defining areas of responsibility for each sales team member
• Manage, engage and guide the team reporting to the Shop Manager
• Participate in relevant projects and community activities as and when needed

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