Irwin & Dow
Job description / Role
Supporting the Customer Happiness Manager at an Executive level, you will form part of the service team acting as an Ambassador for the organisation, with your profession and courteous approach.
A native standard Arabic speaker is essential for this role as well as having your own vehicle, due to the remote location of the organisation in Sharjah.
Acting as the first point of contact for all customers via email, telephone and in person you will assist them with their query or direct them to the correct department, responding with swift action through to resolution. The Executive will therefore be expected to take decisions, within their realms of responsibility and be proactive and motivated to do so. Following ISO procedures and standards on a daily basis you will also assist in the collation of information of your individual KPIs for the Manager and also interact with other internal departments to ensure follow up is complete. Part of the role will also include evaluating and investigating any reoccurring issues and working alongside your peers and Manager to ensure that changes are made for continued best practice and knowledge sharing.
