Associate Relationship Support Officer (Qatari Nationals Only)

Full Time


Associate Relationship Support Officer – Part time (Qatari Nationals Only)

Some careers grow faster than others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day

HSBC Commercial Banking provides universal financial services support to corporate clients around the world. Leveraging the strength, scope and expertise of our global banking network, Commercial Banking is positioned as an essential partner to medium to large enterprises seeking to maximize their potential. It offers streamlined access to HSBC’s broad range of market leading banking products and services

Due to continued growth of this business we are currently seeking an ambitious and high potential Qatari National to join our Commercial banking team in Doha.

The role will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. The role holder will provide extensive support and is accountable for the end-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence, supporting RMs on credit related operations, facilitating timely execution of facility offer letters and draw downs, liaising with onshore/offshore credit support teams, etc.

In this role, you will:

Input into Relationship strategy and proactively identify new credit sales opportunities to drive RM lending revenue growth

Receive and coordinate account maintenance requests including; mandate change and ID/VA up-dates, additional credit, debit and business card requests and limit amendments, account closer and name changes and director changes etc.

Action customer queries including statement requests, account transfers, payments, SO/DD set-up & amendments and audit letter receipt and instruction

Initiate and coordinate client and RM investigations including; complaints, charges and payments

Respond to customer queries including; FX rate requests, status updates

Identify opportunities to cross-sell group product and services as appropriate and ensure this is concluded successfully for the Bank and the customer.

Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment.

Screen and QA client documentation before forwarding to SD or 3rd parties for execution

Undertake the credit analysis and draft the credit application / renewal papers on behalf of the RM. Review and interpret Financial Analysis, Credit Risk and Balance Sheet Analysis and CRR)

Support the administrative activities of application and renewals in the pre-approval process including preparation of the Application Information Form


To be successful in the role, you should meet the following requirements:

Good knowledge of Credit and Risk management

Having an understanding of the trade cycle and full suite of GTRF products

Sound knowledge of the Commercial Banking structure, products and services

Appreciation of the changing economic, social and governmental environment in Qatar

Knowledge of international business and various industry sectors

Knowledge and experience of using CARM, CME, HUB, Omnia and other relevant systems.

Exposure to and appreciation of a client focused environment

Exposure to and appreciation of working in a global environment

Experience of professional interaction with financial services customers

Developing professional expertise and credibility within business

Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered

Possess analytical and financial skills

Good prioritising, organisational and time management abilities

Good interpersonal and communication skills, both verbal and written

Knowledge of CMB policies and procedures as per CMB FIM

Wide personal connections within the group and outside the group (chambers of commerce and other associations

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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