Bills Management
- Ensures patient information is accurate and complete
- Request for any missing patient information
- Confirm patients benefits and insurance
- Transfers insurance claims and billing data to billing software
- Maintains paper and electronic copies of documentation
- Develops and maintain a tracking system of incoming and late payments
- Initiates late payment notices to relevant parties
- Respond to questions and complaints from patients or insurance companies
- Monitors and resolve financial discrepancies
- Maintain organized documentation of the billing records
- Follow set billing processes and procedures
- Updates and review all accounts to keep records of payments up-to-date
- Maintain patient confidentiality
- Follow up with the pending IP bills
- Manages IP And OP Bills
- Handle petty cash
- Maintains patient and invoice files by entering and adjusting data
Patient Counselling
- Maintains discount/credit notes/cancelled bills as per billing policy
- Follow up with the pending IP bills and collects sufficient advance from all Inpatients
- Ensures smooth billing process for patient satisfaction
- Ensures accurate and error free billing
- Supports the entire billing processes for the self-pay for IP and OP
- Daily collections to be handed over to the accounts department on daily basis
- Bills (Accounts copies) to be handed over to accounts department on daily basis
- Handling all queries related to final bill
- Cancellation of bills related to IP and OP bills
- Counselling the patients before admission and collecting the advance for the surgery
- Monitors the OT clearance and intimate to the Operation theatre accordingly
- Follow-up with patient’s attender daily to clear the outstanding amount
Cash Management
- Collects cash, cheque and drafts from In-patients and Out- patients towards advance and final settlement of bills
- Makes cash payments like IP bill refunds and petty cash
- Reconciles collection of cash daily
Reporting
- Gives report of daily collection to finance controller in absence of billing manager
- Submits daily refund analysis to finance controller
- Submits monthly cash analysis report to finance Controller
- Send reports regarding patient deposit to COO, FC and billing manager
- Send provisional bills to the patients on periodical basis
External partners Management
- Create a manual bill that contains external partners information
- Organize, prioritize, and use time management tools to ensure proper follow-up is completed
- Develops and maintains close working relationships with appropriate external partners contacts
Job interactions
- Coordinates with nurses, GREs and Care, insurance counter, finance etc. for patient details, cash transaction and final closing
- Deals with patients for billing and other related queries
Minimum Experience
- 0 – 2 years
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
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Medcare Hospitals and Medical Centres (Medcare), the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region.
With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah.
With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.