Alila Jabal Akhdar

Job Description

Summary

Job Summary

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan
Promote the desired work culture around the core value of Alila Villas Ubud and the brand ethos
To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
To maintain good relations with local travel agents and other outside contacts
To have complete understanding of pricing strategy and sell accordingly
Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
To wear the correct uniform, name badges at all the times
To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
To provide a courteous and professional service at all times
To provide the necessary skills to perform their duties with the maximum efficiency
To provide the correct standards and method of service are maintained as stated in the department’s operation manual
To provide a complete understanding of and adhere to the hotel’s employee rules and regulations
To provide a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety

Technical Expertise

Sell Alila Villas Ubud products and services using up-selling and suggestive selling techniques

Promote the Hotel’s (and Alila Hotels generally) products and services

Maintain a high level of product and service knowledge about all Alila Hotels in your region

Develop and maintain a regular pattern of sales calls

Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email, SynXis and internet.

Process amendment to reservation such as extensions, early arrival & departure and etc

Accept wait list reservations

Manage “no show” reservations by investigation and follow up by same day

Record special billing arrangements for groups and conventions

Monitor reservation levels and inform Managers of current and future occupancy rates

Maintain knowledge of special rates/ offers/ promotions

Prepare reports as requested (pick up report, etc)

Attends to inquires, complaints and request regarding reservation

Ensure all reservation papers have been properly filed according to the established procedures

Familiar with job description, policies and procedures and able to perform the duty whenever needed.

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