Marriott International, Inc
Job Number 21118371
Job Category Food and Beverage & Culinary
Location Le Royal Méridien Doha, Plot SV3, P O Box 23474, Doha, Qatar, Qatar
Brand Le Méridien
Position Type Non-Management
Located Remotely? N
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Meet and exceed daily / weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc. Researches and analyzes new products, pricing and services of competition. Assists in apprising property of all groups that will impact property operations. Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution. Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards. Learn, operate and train employees on software systems used in events. Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. Creates opportunities to upsell during event planning. Assists in managing department controllable expenses to achieve or exceed budgeted goals. Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures, report accidents and injuries, and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, and visually inspect tools, equipment, or machines. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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